Acctrona OÜ, Uus-Muuga pst 58, Maardu, 74117, Estonia, is responsible for personal data collected through this website, room and gaming reservations, and the loyalty rewards program connected to Yukon Gold Hotel Casino. This policy covers what's collected, why, and what rights guests have over it.
A reservation requires a name, contact details, and payment information; payment details are handled by a third-party processor rather than stored on our own systems. Signing up for the loyalty program adds details tied to gaming activity, since room discounts are calculated from time logged on the floor during a stay. The website itself collects standard browser and device data through cookies, covered in more detail in our Cookie Policy. Standard casino surveillance operates across the gaming floor, with footage kept where security or regulatory reasons require it.
Depending on the purpose, processing relies on fulfilling the accommodation or gaming agreement, on a legitimate interest in running a secure, functioning property, and — for marketing cookies and promotional email — on consent that can be withdrawn at any time.
Reservation data supports booking, check-in, and billing. Loyalty program data calculates room discounts and, where a guest has opted in, occasionally informs about offers by email. Website analytics show which content is useful without identifying individual visitors by name. None of this data drives an automated decision about a guest's access to the gaming floor.
Payment processors handle card transactions directly, and full card numbers aren't stored on our end. Marketing and analytics vendors receive limited, aggregated data to support the website and occasional campaigns. Information may be disclosed to the Régie des alcools, des courses et des jeux (RACJ) or to law enforcement where a legal request requires it. Personal data isn't sold to third parties.
Some vendors used for hosting or email delivery may process data outside Canada. Where that happens, we rely on the vendor's own recognized safeguards and certifications rather than transferring data without any protection in place.
Guests can ask what personal information is held, request a correction, or ask for deletion where no legal retention requirement applies. Marketing emails include an unsubscribe link, and loyalty program membership can be cancelled anytime at the front desk or in writing. Some records tied to gaming activity may need to be kept for a set period even after a deletion request, where regulation requires it.
Reservation and billing records are kept for the period Canadian tax and accounting rules require. Surveillance footage is cycled out sooner unless flagged for a specific incident. Marketing data stays on file only as long as a guest remains subscribed.
Payment data never touches our own servers directly. Internal systems holding reservation and loyalty data are access-controlled, and staff access is limited to what a given role actually needs — the front desk doesn't see gaming activity details, and the poker desk doesn't see billing information.
Anyone who believes their data has been mishandled can raise it with us directly first. A complaint can also be filed at any time with the Office of the Privacy Commissioner of Canada.
This policy may be updated as our systems or legal obligations change. The version posted here is always current, and material changes will be noted with a revised date.
Questions about this policy, or requests involving personal data, can be sent to privacy@yukongoldhotelcasino.ca or to Acctrona OÜ, Uus-Muuga pst 58, Maardu, 74117, Estonia.